SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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If you're looking for something that combines portability, spaciousness and convenience then look no further because this hexagonal quick-open camping tent ticks all those boxes! Its unique design provides ample room for 5-8 people making group outings much more comfortable. Setting up camp used to be such chore but thanks to its quick open feature I can now do it in no time at all giving me more freedom to enjoy nature at its best. To top off these great features it also happens to be waterproof which came very handy during our last outing where we were caught unprepared by sudden rain showers.
I have always been a fan of camping, but the struggle to find a tent that could comfortably accommodate my large group of friends was real. Then I came across this hexagonal quick-open camping tent and it has been nothing short of amazing! The space inside is so roomy, we fit in there with ease, without feeling cramped. Plus, the waterproof feature has come in handy on more than one occasion when unexpected showers hit us during our trip. And let not forget about how easy it is to up - no more wasting precious time fumbling around with complicated instructions.
As an avid camper who loves traveling with family and friends, finding a portable yet spacious tent had always been challenging until I found this gem! It’s like carrying your own personal cabin wherever you go - so much space inside yet so compact when packed. The quick-open feature is such a lifesaver; setting up camp has never been easier or quicker. But what impressed me most was its waterproof quality – it held strong during a stormy night and kept us as dry as bone!
Bought hexagonal quick-open camping tent, best decision ever! Fits 5-8 people easily and doesn't get wet in the rain.
setting it up took no time at all
Absolutely adore how portable this tent is. Makes our camping trips much easier.
Waterproof feature saved us from a sudden downpour last weekend
perfect for large groups
Great buy!
Love how quickly I can set up camp with this bad boy...more time for fun activities
Portable, quick to open, roomy
Love the hexagonal design, it's a game-changer for space!
portability at its finest
The quick-open feature is such a time-saver. More time for marshmallows!
Our camping trip was saved by this waterproof wonder when the rains hit
No more squishing together, this tent comfortably fits our entire group!
I'm impressed with how quickly I can set up camp using this tent.
ok
Camper's dream come true
Perfect
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Highly recommended!
No more cramped camping trips thanks to this spacious tent.
awesome
A camping essential
10/10
This hexagonal tent is the perfect blend of comfort and convenience.
Opens quickly and works without delays
Love!
saved me from many bad weather scenarios
Economy at its finest
No more fumbling with setup; this tent opens up instantly.
portable
Spacious enough to fit all my friends.
cool
Everything I wanted in a camping tent!
A lifesaver during rainy days! Kept us dry during unexpected showers ☔️
dream come true for group campers
A must-have for busy trips.
Unmatched!
I love how compact it is when packed yet spacious inside
good
no more wasting time on setup
As an avid camper, I can't stress enough how much this tent has improved our trips. The quick-open feature saves so much time and effort, while its roomy interior means we're never cramped for space. And did I mention it's waterproof? Perfect!
Once it’s open, you’ll be amazed at how spacious it is inside
incredible
Finally found something that combines portability, spaciousness and convenience in one package!
Would buy another one
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