SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
Write a Review
We Think You’ll Love
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I built a large outdoor table to seat 10 people last year. This umbrella is ideal for this large area application. I was a bit skeptical at first because there were no images of it in the closed position. I was worried that it would be way to bulky when we didn’t want the umbrella open but that is not the case. I’m rather impressed on how compact the mechanism is. The lights are a nice feature and I really like the design/placement of the switch. I also wasn’t expecting it, but it came with a really nice storage bag for the off season. One thing to note, the post that goes through your table must be a 2” hole. When I received my umbrella one of the plastic parts for the base was cracked. This would have normally lead to a lower number of stars but the customer service was fantastic and sent a new part out immediately. My only real criticism of this product is that the crank mechanism feels weak. I mean to say that it feels like it is the exact same one used to open smaller umbrellas. Each time I crank it up I think to myself, is this going to break? It does have a nice pin to hold the weight when it’s up so the mechanism isn’t holding all the weight all the time, but I am 6’ tall and my wife who is 5’4” can not quite reach it.
This is a great umbrella! Assembly is straightforward following the included instruction sheet. A small wrench, included, is the only tool required. I was not aware I needed135lbs of sand - I’ll have to go back to that step later. The solar panels provide energy for the LED lights - nice ambiance. Penne g and closing is via a crank handle and is easy to do. Be sure to put in the locking pin once it’s opened all the way! Finish looks powder coated and is very nice. Fabric color was true to the website. Overall, I’m very pleased with this umbrella.
very satisfied
What a fantastic parasol! It's given our garden a whole new lease of life. The quality is top-notch and it provides the right amount of shade, without blocking out all the sun. Highly recommend!
absolutely love this outdoor umbrella. it’s sturdy, easy to use and definitely adds elegance to my backyard space
You know how it is when the sun's so bright, you're squinting like you've just walked out of a dark room? Well, those days are long gone for us now This beauty provides such lush shade that even on those scorching summer afternoons, we're all kicking back under it without breaking a sweat. It's not just escaping the heat though; the comfort level is through the roof! Imagine sitting in an air-conditioned room but with natural light and fresh air - yeah, that's what it feels like under this parasol. The best part? Our gatherings have become way more fun because no one’s wrestling with the sun anymore. Everyone can chill out and enjoy themselves instead of constantly trying to dodge harsh sunlight. Whether there’s some delicious grub being served or juicy stories being shared – everyone huddles up under this parasol while staying cool as cucumbers. So if you want your outdoor events to be cozy and pleasant then trust me folks - this parasol is your best bet!
amazing buy
Our outdoor events leveled up with this parasol - no more heat, just cool relaxation!
This has been such an asset for our family BBQs! No more squinting into the sun or worrying about getting burned.
practical yet stylish
Perfect addition to our patio set up - I can now enjoy reading outside without glare from the sun.
I've recently purchased this garden parasol and I must say, it's a fantastic addition to my outdoor space. The quality is outstanding and it provides the perfect amount of shade without completely blocking out the sunlight. It's also quite sturdy which gives me peace of mind during windy days. All in all, an excellent purchase that I highly recommend.
I'm so impressed
i’m super happy with this buy!
This outdoor umbrella has become an indispensable part of my backyard setup. Not only does it offer excellent protection from the sun but its design adds a touch of elegance to my exterior decor too. Its robust construction ensures longevity while its ease-of-use makes it extremely convenient for everyday use.
It was surprisingly easy to assemble and looks great on my deck.
a fabulous find!
The size of this parasol is just right; big enough to provide plenty of shade but doesn't take over my small yard.
Ever since we snagged this parasol, our family barbecues have been taken to a whole new level. Seriously, it's like night and day! We used to squint into the sun, trying to see each other through tearing eyes. Not exactly the most enjoyable experience when you're trying to catch up with your favorite aunt or play a game of cards with your cousins. And then there always that constant worry about getting sunburnt You know how it is - one moment you're gr burgers and downing cold drinks, next thing you know, you've turned as red as those juicy tomatoes on your burger. It wasn't just uncomfortable; it was downright dangerous at times! But now? Oh boy! Our barbecues are all about pure enjoyment under cool shade surrounded by loved ones. No more shielding our eyes from harsh sunlight or slathering ourselves in sunscreen every half an hour. This parasol has given us something priceless - peace of mind while enjoying outdoor activities with family and friends. Now we can focus on what truly matters: making memories over grilled goodies without worrying about harmful UV rays ruining our fun. It’s not just practical but also adds an aesthetic value to our backyard setup – compliments have been rolling in non-stop from guests who love its stylish design as much as they appreciate escaping the heat underneath it!
adding charm to our alfresco dining area.
Having this parasol on our patio has completely transformed how I enjoy reading outside
nice
I’m incredibly pleased with my purchase! This garden parasol doesn’t just protect us from harmful UV rays but also enhances our garden aesthetics – making every day feel like a vacation at home!
Sturdy, stylish and great shade coverage.
Offers perfect sun protection.
Wow, I gotta tell ya, the thing that really knocked my socks off about this item was just how much of a breeze it was to put together! Seriously, you wouldn't believe it. It's like they had regular folks in mind when they designed it - no PhD in engineering needed here! I mean, let's be real. There are some things out there that you feel like you're trying to crack the Da Vinci Code just to them assembled. Not with this baby though! It’s as easy as pie. And now? Well now, I'm kicking back on those bright and beautiful days without breaking a sweat. Yep, thanks to this top-tier parasol gracing my deck space. Before getting this gem, sunny days were more of a curse than a blessing for me. The heat would beat down relentlessly making any outdoor time unbearable. But not anymore! This parasol has transformed my experience completely. It's like having your own personal little slice of shade wherever you need it most – right at home! And trust me when I say that makes all the difference during those scorching summer months where even thinking about stepping outside can make you start sweating buckets. So f anyone is looking for an easy-to-assemble solution for enjoying their outdoor spaces without being fried by the sun - look no further than this bad boy right here! Thanks to its presence on my deck area now every day feels like a perfect balance between warmth from the sun and cool comfort under its canopy.
Highly recommended.
ok
lovely
The size of this garden parasol is just right; it's large enough to provide plenty of shade but doesn’t overpower my small yard. The design is subtle and blends in well with the rest of my garden furniture.
Great purchase overall.
The size is perfect
This outdoor umbrella has been an absolute lifesaver during hot summer days. I can now enjoy time outdoors without worrying about sunburn or overheating. Plus, it adds a lovely aesthetic touch to our patio setting!
A lifesaver during hot summer days.
great
Essential for family gatherings!
Right off the bat, let me tell you this product is a real game-changer. The first thing that really knocked my socks off about it was its durability and strength. I mean, we're talking about an absolute here! It's been through some pretty gnarly weather conditions - think torrential rain, scorching sun, even hail storms - but guess what? It didn't buckle under pressure. This bad boy just kept standing tall and strong like it was just another day at the park. And trust me; there aren't many products out there that can take such beating and still look as good as new. But wait till hear about the shade coverage! Oh boy, does this product deliver on that front or what? You could be in the middle of a desert with nothing but sand for miles around, and this thing would still provide you with excellent shade coverage. No kidding! It doesn’t matter if it’s high noon or late afternoon; when this baby is up and running, no amount of sunlight is getting past it. Talk about having your back covered! And honestly speaking folks, isn't that exactly what we want from our products? We need them to be tough as nails so they last long while also doing their job perfectly every single time. So yeah people! If you ask me why I'm head over heels for this product: two words – Durability (with a capital D) because it has proven itself against all odds; Strength (yes again with a capital S), because come hell or high water it remains unscathed; And finally excellent shade coverage which is like hitting the jackpot in terms of functionality. So don’t sleep on this one guys 'cause believe me when I say: This ain’t your average run-of-the-mill stuff right here!
Practicality meets style with this parasol.
Superb parasol!
Love this sturdy and elegant outdoor umbrella.
This parasol, let me tell you, it's been a game-changer for our family get-togethers. You know those days when the sun is beating down on you so that you can barely keep eyes open? Yeah,'ve all been there. Squing like crazy just to see who's talking or what's happening around us. Ever since this beauty came into our lives, things have been different and way better. It provides such a cool shade that even in the middle of summer afternoons when the heat is at its peak, we're chilling underneath it without breaking a sweat. And talk about comfort! Sitting under this parasol feels like being in an air-conditioned room but with natural light and fresh air instead of artificial coldness and closed doors. I mean come on; how awesome is that?
An asset for family BBQs
practical and stylish .
Perfect for patio reading without sun glare.
If you're looking for something that combines practicality with style, then look no further than this amazing garden umbrella! It not only protects us from harmful UV rays but also enhances the overall appeal of our backyard
Impressed by the durability despite summer storms!
Super happy, feels like a resort at home .
Assembly was easy and it looks great on my deck.
Reading outside was never so enjoyable until I got this sturdy parasol installed on my patio. Now, even scorching sunny afternoons feel pleasant as there’s always ample shade available!
A fabulous find! Functional yet fashionable ♀️.