SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
Write a Review
We Think You’ll Love
Top picks just for you
This furniture set has exceeded my expectations in every way. The chairs are super comfortable with plushy cushions that make lounging around such a joy. I love how sturdy it feels yet lightweight enough to move around easily depending on where we want to sit. It's held impressively well against weather elements; it still looks brand new despite being in rain and sun! What I appreciate most is its stylish design which has added an instant charm to our garden area making it feel like a cozy outdoor living room.
I have always been quite particular about my outdoor space. It's where I like to unwind after a long day, entertain guests over the weekend or simply enjoy some alone time with a book. I was on the lookout for a furniture set that would not only enhance the aesthetics of my patio but also provide comfort and durability. This 5 piece set has exceeded all expectations! The design is sophisticated yet inviting, instantly adding charm to my outdoor area. What I appreciate most is how sturdy it feels without compromising on comfort - the cushions are plush and perfect for lounging around. Even after several uses, they've retained their shape wonderfully. The weather-resistant feature just adds to its appeal as it saves me from constantly worrying about damage due to unexpected rain showers or extreme heat conditions.
When we moved into our new house last summer, one of our top priorities was setting up an ideal outdoor space where we could host family barbecues and get-togethers with friends. We wanted something stylish yet practical; a furniture set that wouldn't require constant maintenance considering our busy schedules but still offer utmost comfort during those long chats under the stars or sunny brunches in the garden. After much research and contemplation, we decided on this 5-piece patio furniture set - and boy did we make the right choice! Each piece fits perfectly in our backyard setup giving us ample seating space without making it look crowded while maintaining an air of elegance throughout. The cushions are incredibly comfortable encouraging everyone to sit back relax & enjoy themselves which is exactly what we were aiming for! Plus being weather-resistant means less stress over unpredictable weather ruining them so all in all – definitely worth every penny spent!
got this for our new patio... looks great and feels sturdy!
I love how easy it was to assemble didn't take much time at all.
chic, comfortable and durable
The best part about this purchase? I've more reasons to enjoy outdoors now
i'm not usually one for writing reviews but i had to for this - fantastic quality!
Absolutely thrilled with my purchase! The design adds such an elegant touch to our garden.
this furniture set is just what we needed – stylish yet practical
zero issues so far
Honestly couldn’t ask for better outdoor seating
Love how this set has given my outdoor space a much-needed facelift.
So glad I invested in this!!!!
the cushions are thick and comfortable
this furniture set fits perfectly...it feels like an extension of my living room, but outdoors
definitely a great addition to my home
I'm loving this outdoor furniture set, it's made our family BBQs much more enjoyable!
Obsessed
finally found a patio set that can withstand my kids without falling apart
comfortable and water-resistant too
i've had mine for months now still looks brand new despite being exposed to elements
big fan here! it's like having an extra living room outdoors.
so impressed with how easy it was to put together no need for any fancy tools
can't get over how good this furniture looks in my garden feels very high-end yet affordable
i've been chilling on this set all summer. it's my new favorite spot in the house.
⭐️⭐️⭐️⭐️
a great buy indeed!
It's so cozy and inviting, I've started spending more time outdoors.
we can now enjoy our morning coffee outside ☕️
I'm impressed with the durability of this set. It has survived several storms and still looks brand new!
absolutely in love
recommend
this furniture was exactly what i needed to complete my patio look!
super comfy great for lounging or napping
Comfy, stylish and holds up well against weather.
Excellent value for money couldn't be happier with my purchase.
Comfortable
looks much more expensive than it was!
impressive
This set has completely transformed my patio. It's like having an extra room in our house.
really stands out in my garden
Perfect
I must say, this patio set is truly a standout piece. It has transformed our simple backyard into a cozy outdoor living space where we now enjoy family dinners and weekend brunches. The quality of the materials used is impressive - it's sturdy yet lightweight, making it easy to rearrange as needed.
absolutely love how well-made this set is definitely built to last
didn’t need any extra tools or professional help
satisfied
superb
This furniture set was just what I needed to complete my garden look!
An excellent addition to our deck area
style
We've had ours out through different seasons and not once did we notice any wear or tear on the material which speaks volumes about its durability.