SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
Write a Review
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Adding this beautiful hanging basket chair to my garden area was one of the best decisions I've made! Not only does it boast an attractive look thanks to its chic wicker material, but its functionality is equally impressive as well - especially appreciate how quickly water-resistant cushions dry even after rainfall ensuring no downtime on enjoying outdoors regardless of weather conditions! Moreover, despite being so stylishly designed there's no compromise on comfort either; you can comfortably sit in it for hours on end without feeling any discomfort whatsoever making it perfect place for relaxation or even working remotely amidst nature.
Purchasing this hanging basket chair for my patio has been a decision I am absolutely thrilled with. The elegant wicker design is not only stylish but also extremely durable, which was an important consideration for me when making the purchase. The cushions that come with it are incredibly comfortable and have proven to be water-resistant - a feature that has already saved me from having to rush outside during sudden rain showers! What's more, the chair adds such an inviting touch to our outdoor space that we've found ourselves spending much more time outside than before. Whether it’s sipping morning coffee or unwinding after a long day at work, this chair provides the perfect spot for relaxation.
This outdoor hanging chair has completely transformed our backyard setup! Its sophisticated design immediately caught my eye, but its comfort level and durability are what truly won me over. The weatherproof cushions are both practical (no need to worry about them getting ruined in the rain) and very cozy – they make it easy to lounge around all afternoon without any discomfort whatsoever. Plus, the sturdy wicker construction gives us peace of mind knowing we'll enjoy many seasons of use ahead. It’s become everyone's favorite spot in our household – whether we’re reading a book or simply enjoying nature’s beauty.
This furniture set is so stylish, it has transformed our outdoor space.
I love how easy it was to assemble! It took less than an hour to have set up and ready to enjoy.
i'm really impressed with the durability of this stuff - even after several rainy days, no signs of rust or damage
This 4-piece set is just what we needed for our backyard makeover. The cushions are plush and comfortable.
Seriously good value for money here folks. Looks way more expensive than it actually was
What a fantastic purchase! This 4-piece set not only looks more expensive than it cost, but also offers excellent comfort and durability. We've had numerous friends asking where we found such chic pieces for our deck. I must admit, assembling was surprisingly easy as well - less than an hour to get everything ready!
this furniture looks great on our deck... friends keep asking where we got such chic pieces
Superb customer service! Had an issue with delivery but they sorted it out promptly!
Absolutely love this patio set!! So comfortable, sturdy yet lightweight enough if you need to move them around
this product rocks!! never thought i'd be so excited about patio furniture lol
We're thrilled with the quality of these pieces... They look fantastic under our pergola ☀️☀️
This 4 piece-set is top-notch! Love that they included weather-resistant cushions too.
This product truly rocks! Never thought I'd be so excited about patio furniture but here we are The cushions are plushy heaven and add just the right touch to our backyard makeover. Plus, they're weather-resistant which means no worries about leaving them outside in any season.
I wasn't sure at first because buying online can be tricky but boy am I glad I did- worth every penny!
i bought one for myself then ended up getting another set for my parents. they love it as much as i do
Great value! I was pleasantly surprised by the quality given the affordable price.
This furniture is not only beautiful, but also very comfortable. Spent hours lounging on them over the weekend!
recommend
Might sound strange but this patio set has made me fall in love with my outdoor space again ❤️❤️ Not only does it look stunning under our pergola ☀️☀️ but its comfort level is beyond what I anticipated! So much so that I bought another one for my parents who adore it as much as I do
I'm amazed at how well this set has held up to weather changes - still looks brand new!
this stuff is super easy to clean... spilled some bbq sauce and it wiped right off
We've had so many compliments on our patio since getting this set - definitely recommend.
Excellent quality, stylish design, couldn't be happier!
i've been looking for something like this forever... finally found it and couldn't be more pleased
If you're thinking about buying this set, don't hesitate! It's incredibly durable and looks amazing.
The cushion covers are removable and washable which makes cleaning a breeze
If you're thinking twice about buying this set, don't hesitate anymore! It's incredibly durable and adds an elegant touch to your outdoors without breaking the bank Cleaning is super easy too since the cushion covers are removable and washable
Absolutely exceeded my expectations! The comfort level of these pieces is beyond what I anticipated.
This product brings such an elegant touch to our outdoor space. Love sitting outside now even more than before ❤️❤️
Just unwrapped this set, it's a perfect fit for my patio. The quality is top-notch and oh so comfy!
This purchase was the best decision I've made in ages! Transformed our outdoor space into something stylish and inviting.
Assembly was a breeze! Less than an hour to get everything up and ready for enjoyment.
impressed with how sturdy these pieces are - even after rainstorms, no rust or damage.
When I first saw this set online, I wasn't sure if it would be worth the price. But boy am I glad that I took the plunge and ordered it! Not only is the quality top-notch, but also the design is simply stunning. It has transformed our outdoor space into a stylish retreat where we love spending time.
The cushions on this 4-piece ensemble are plushy heaven! Just what we needed for our backyard makeover.
Seriously folks, you're getting your money's worth here. Looks more expensive than it actually cost me
Kudos
I'm head over heels in love with this patio set!! So comfortable yet light enough if you need to move them around.
this product is awesome!! never thought i'd be so excited about patio furniture lol
We're ecstatic about the quality of these items... They look fabulous under our pergola ☀️☀️
this stuff cleans up nicely... bbq sauce spill was no match for it
We've been showered with compliments since getting this set - definitely a great buy.
Excellent quality, chic design, couldn't be more satisfied!
This patio furniture set exceeded my expectations in all possible ways! The comfort level of these pieces is beyond what you'd anticipate from an outdoor set. They're not just beautiful to look at but also super comfortable to lounge on for hours over the weekend!
i've been on the hunt for something like this forever... finally found it and I'm overjoyed
If you're considering buying this set, don't second guess! It's incredibly durable and looks stunning.
The cushion covers are removable and washable which makes cleaning so easy
Fully exceeded my expectations! The comfort of these pieces is beyond what I anticipated.
❤️